Frequently Asked Questions

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We’ve included below our answers to some of our most frequently asked questions. Hopefully you can find the answer to something you’ve been wondering. If not, please don’t hesitate to contact us.

We certainly can!
Below are the details for some local tradesmen with whom we usually work:

Firewood – George Henderson Kiln Dried Firewood 07590 503675
Chimney Sweep – Alec Macleod 07840 895588

We cover a wide area, and are currently the most Northernly stove shop in Scotland. So chances are, we will be able to install for you.

Your best bet is to give us a call to confirm!

We can’t list on our websites absolutely every single stove we can supply. So chances are, YES!

Why not contact us and ask?

We get asked this a lot!

It’s usually down to a combination of two factors:

1. The air vents are being closed too soon after lighting or they’re being closed down too much. Every stove has a different point at which the vents should be kept open. Have a look at your manual for specialised information, or give us a call and we can find out for you! (For example, our own Scan 85-2 has to have the top vent at around 25% and the bottom at 75% for an optimum burn.)

2. The wood that’s being burnt perhaps isn’t as dry as it should be. You can buy moisture meters to keep tabs on the wood you’re burning. Ideally it should have a moisture content of 20% or less.

The best wood to burn is hardwood that has been seasoned (left to dry for 2 Summers) or kiln dried.

Here’s a link to our own wood supplier. He is based in Muir of Ord and will deliver your wood in cubic metre bags for free within 20 miles of his base.

We can personally attest to his wood being fully dry and of a high quality.


A wood burning stove can ONLY have dry wood burnt in it. This should preferably be hardwood, which can be sourced from local suppliers already seasoned or kiln dried.

With a multi-fuel, in addition to wood you can also burn anthracite, which is a smokeless coal. This will allow you to leave a bed of embers glowing for longer periods of time, such as overnight.

However, you should NEVER burn household coal or anything else not approved on your stove as this can irreparably damage both the stove itself and the flues it’s installed with.

Of course! If you haven’t got a fireplace/chimney, you can absolutely still have a stove. We would construct you a flue out of a twin-wall insulated system.

Have a look at our Installations Gallery to get an idea of what this might look like for you.

The best idea is to have a survey carried out at your property so that we can determine the best stove for your needs. However, you can do a simple calculation to work out approximately how many kWs you require:

(in metres)

(H x W x L )/ 14

If your room is 5m long, 4m wide and 2.4m tall, then you will need a 4kW stove. Bear in mind that this calculation doesn’t take into account the level of insulation in the room or any other factors such as windows etc.